Study Help Finder
We help you find the support you need

Do you need support during your studies but are not sure whom to contact or whether help is available? We will help you find the right support.
Fresenius University of Applied Sciences offers support services for all challenges you may encounter during your studies, including advisory and service centers, useful workshops, helpful materials, and individual solutions tailored to your situation. With such a wide range of options, finding the right support is not always easy.
On this page, you can find out whom to contact regarding your concerns. Have a look at the overview over your most important contact persons or check out the Study Help Finder FAQ.

How We Can Help
We help you find the right support and guide you through the process, regardless of whether your concern is minor or you are experiencing serious doubts about continuing your studies, and regardless of whether your issue is organizational, financial, academic, or personal.
Contact your departments and advisors to arrange an appointment or send your questions by email. We will help you assess your situation and find the right support.
Please Note
Psychological Challenges?
If you are facing significant personal problems or psychological challenges, please contact our Psychosocial Counseling Service at psychosozialeberatung@hs-fresenius.de.
Further information: Counseling for students at Fresenius University of Applied Sciences
If you are in acute crisis, please call the national crisis hotline: Tel. 0800 11 10 111 or 0800 11 10 222. Or check this website to find support in your language: www.telefonseelsorge.de/international-helplines
Important Services & Contact Persons

Feel free to contact the following services and advisors, arrange an appointment, or ask your questions via e-mail. Whatever your concern, we will help you quickly find the right support.
The International Office supports international students with all non-academic matters. Feel free to contact the team at international@hs-fresenius.de or reach out directly to the contact person at your campus:
Especially if you’re not sure who to turn to with your question or concern, the International Office is just the right place to go to quickly find the right support.
You study in English, but you are German and not an international student? Check out the German Study Help Finder website:
Any enquiries relating to administrative aspects of your studies, such as your semester ticket or semester re-enrolment, can be dealt with by the Student Service team. The colleagues in the Examination Office are available to help with any questions regarding examinations. You can find out how to contact these important departments via the following link.
If you have any questions, concerns or doubts about your studies, your Program Directors are there to support you. Don’t hesitate to reach out to them. They will be happy to work with you to find solutions. Not sure who your Program Director is? Send an email to studysuccess@studyplus.de and we’ll help you find out!
On our e-learning-platform ILIAS you will find further information about services and contact persons at your campus. Check out your local website on ILIAS.
Study Help Finder FAQ
Has a source of income that helped fund your studies come to an end, or is it no longer sufficient? Find out here which alternative funding options may be available to support your studies, so that you can focus fully on your lectures and exams:
- Here you can find useful information on the various ways of funding your studies: Finances & Costs of Studying in Germany
- Contact the International Office team. Our staff can provide you with an overview of funding options and direct you to the appropriate contacts for more detailed information and contractual matters: international@hs-fresenius.de
You are also encouraged to contact the Psychosocial Counseling Service if you feel that your financial challenges are closely linked to other personal concerns or difficulties: Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website)
For all administrative matters relating to your studies, the Student Service team is there to help. If your query concerns examinations, please contact your Examination Office.
Are you finding it difficult to stay organised in your studies, maintain your motivation, or plan your learning effectively? Workshops and individual consultations offered by Study Success and the Psychosocial Counseling Service can help you with time and self-management, as well as motivation and learning strategies. Take a look at the available support options here (set the language filter to English if you would like to view only English-language offers)
A medical condition does not necessarily mean that you have to give up your studies. If you would like to reduce your study load or take some time out, we would be happy to explore with you which study options might be suitable for your situation: taking a leave of absence, adjusting your study plan, or perhaps something else entirely.
Please contact your Program Director or a Guidance Counselor (see Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website)) to discuss and plan the next steps. If you already know how you would like to adapt your studies in an administrative way, you are also welcome to contact the Student Service directly.
Do you have a long-term impairment, a chronic health condition, or a mental health condition? This should not place you at a disadvantage in your studies compared with students without such challenges. In line with the principles of equal treatment legislation, we are committed to supporting you so that you can complete your studies with equal opportunities. We therefore encourage you to seek advice from our Diversity Officers regarding possible reasonable adjustments and, with their support, submit an application if appropriate. You can find further information about our Diversity Officers and how to get in touch here Counseling for students at Fresenius University of Applied Sciences (English website) or here Psychosocial Counseling Service (German website)
Personal problems can become so overwhelming and restrictive that focusing on your studies may feel almost impossible. Perhaps you are experiencing something similar and find that relationship or family difficulties, addiction-related issues (such as alcohol or substance misuse, or eating disorders), or depression and anxiety are making it harder to succeed in your studies.
If so, the Psychosocial Counseling Service offers a low-threshold, stigma-free source of support where you can explore strategies and forms of assistance that are appropriate for your individual situation and help improve your wellbeing. This service is free of charge and confidential. For further information, please visit Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website).
Not all lectures and exams come easily to everyone. Some students find mathematics and statistics particularly challenging. Others struggle with writing academic papers or analysing empirical data using R, SPSS or MAXQDA. Don’t worry, we are here to support you so that you can succeed in your exams through your own efforts!
At Study Success, you will find workshops covering the most common academic, subject-specific and methodological challenges. These can help you close knowledge gaps and build confidence in your skills. Take a look at the available support options here (set the language filter to English if you would like to view only English-language offers).
Do not hesitate to reach out to your subject lecturers as well. They can offer valuable advice on how to review and practise course content or methodological skills in a targeted way.
Would you like to have a topic explained again at your own pace? Then private tutoring by experienced fellow students could be just the right thing for you! We help you find suitable tutors within the Fresenius community. Email us at studysuccess@studyplus.de, tell us where and what you are studying, and which subject you are looking for tutoring in! We will then check our tutor directory to see who might be a good match for you.
Please note: tutoring is not provided free of charge. Any payment arrangements are agreed privately between the individuals involved.
In many cases, the Students’ Union (AStA) also offers tutorials and revision courses for particularly challenging subjects. Follow your AStA on Instagram so you do not miss any updates.
If you have ideas for additional academic support services, please feel free to contact us at studysuccess@studyplus.de!
Many students find learning difficult, struggle with exam anxiety, or feel under considerable pressure because they are sitting their third or fourth attempt at an exam. Others have significant difficulties organising their studies and, as a result, repeatedly find themselves in challenging situations despite their best efforts.
If you are facing similar challenges, our Learning Support & Academic Coaching or the Psychosocial Counseling Service is the right place to seek support. Here, you can talk confidentially about any difficulties, concerns or anxieties you may be experiencing:
In the Study Success section on Studyplus, you will also find helpful workshops about learning strategies, exam anxiety or how to use AI to prepare for exams. Please note: most of the offers are in German.
Some students also find it helpful to have an in-depth discussion with their Program Director, as they have a comprehensive overview of all modules and assessments within the program. Together, you may be able to plan your future course of study in a way that eases particularly challenging situations and reduces pressure.
If you have ideas for additional learning and assessment support services, please feel free to contact us at studysuccess@studyplus.de.
Are you unsure whether the content of your degree program is really right for you or aligned with your career goals? Perhaps your studies are not quite what you expected, or you are uncertain about how your program will help you pursue your desired career. Don’t worry, there are many ways to tailor your studies to better suit your needs, such as changing degree program, choosing appropriate specialisations, or taking part in additional programs.
To explore your options, reach out to your Program Director or a Guidance Counselor (see Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website)). Together, you can identify the changes that will help you move forward and achieve your goals
Conflicts with lecturers or tensions with fellow students, study groups or project teams can sometimes arise during your studies. If this happens, feel free to speak to your Program Director and let them know about the situation. Depending on the nature of the issue, you can also involve your class representatives. They can raise concerns affecting your cohort or your studies with the Program Director during regular Student Hearings, as well as at any time in between.
Sometimes conflicts and tensions become more advanced or personal, and students may wish to speak confidentially with someone on an individual basis. This is exactly what your Guidance Counselors are there for. They will listen to your concerns and work with you in a confidential setting to explore possible ways forward and find suitable solutions. See Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website)
Life is constantly changing, and sometimes that means there is not as much time available for studying as there once was. But that does not have to mean giving up your studies altogether. Whether you have become a parent, are caring for a family member, are working more hours, are managing physical or mental health challenges, or simply feel the need to take a break, we can help you find the right option to adapt your studies to your life. Please contact your Program Director or Guidance Counselor (see Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website)) to discuss which adjustments to your study pathway or mode of study might be the best fit for your situation.
Study Success brings together a wide range of services designed to help students successfully navigate and complete the academic requirements of their degree programs, both online and on campus. These include workshops, individual consultations and on-demand learning resources. The services support students in developing subject-specific and methodological skills, such as mathematics, academic and empirical research, and the use of AI in higher education, as well as organisational and personal competencies, including learning strategies, time management and self-management. Find out more here:
Our Study Success Coaches can help you identify the services and support options that are most suitable for your needs:
If you have ideas for additional support services within Study Success, please feel free to contact us at studysuccess@studyplus.de.
The Psychosocial Counseling Service is a support service staffed by qualified psychologists who can help you navigate personal, emotional or mental health challenges that may affect your studies. They provide confidential, individualised and solution-focused support tailored to your situation. The service is free of charge.
The Psychosocial Counseling Service also includes Guidance Counselors and Diversity Officers, who offer additional points of contact for personal concerns, experiences of discrimination, or questions relating to diversity, inclusion and equal opportunities.
You can find all information about the Psychosocial Counseling Service here: Counseling for students at Fresenius University of Applied Sciences (English website) or Psychosocial Counseling Service (German website).
Many students prefer to discuss their concerns with fellow students first. Among your peers, there are students who may be particularly well placed to help and support you. Each cohort elects class representatives who are there to represent the interests of their fellow students and, where appropriate, raise problems or conflicts with the Program Director or other relevant university departments. During regular Student Hearings, they can also provide the university with valuable feedback and suggestions for improving both the academic experience and student life.
You can also benefit from the Buddy Program for our international first semester students. In this program current students at Fresenius University of Applied Sciences become mentors to help “newbies” with questions about their studies and general life in Germany. You are (going to be) a fresh(wo)man and interested in having a Buddy? Write an e-mail to international@hs-fresenius.de! You can also find further information here.
Appointment with a Study Success Coach

If you have not found what you are looking for or would prefer to book an appointment directly with a Study Success Coach, arrange an online meeting with Bettina Halbach.
Together, we will clarify your concern, assess the situation, and identify suitable support services. This ensures you receive the help you need quickly and confidentially.